Let's Get Ahead

Mercer has been helping Kiwis save for their retirement for over 60 years and maximising the benefits of long term investing. Members of the Mercer KiwiSaver scheme can review their contributions and investment strategy by signing in to their online account and our chatbot Elo is available 24/7 to assist.

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Changing market conditions

This economic crisis is what we call a “black swan” event and it is a huge shock which is unprecedented in modern times. As a result we’ve seen some significant moves in the financial markets since the crisis started, firstly on the way down and more recently, part of the way back up again. Over the past few weeks share markets have become more optimistic as the covid-19 infection curve has flattened. However, the outlook for 2020 remains uncertain.

We understand this is having a significant impact on many Kiwis and you may be keeping a close eye on your KiwiSaver account balance. Try not to panic when you see your KiwiSaver balance go up and down to avoid poor financial choices and remember that KiwiSaver is a long-term investment. Overall, what action you take should depend on your retirement plans, when you intend to withdraw your KiwiSaver money and your investment option. For most people, making no change right now is likely the best thing to do. Remember you can withdraw your KiwiSaver money to assist with significant financial hardship, serious illness or buying your first home.

We have a range of online tools to support you. Our Retirement Income Simulator can help you see how fluctuating markets and what different changes in contributions and investment options could have on your future savings. Furthermore, if you want to know whether your current investment option matches your attitude to risk, financial objectives and investment timeframe, take our Risk Quiz and speak to a financial adviser before you act.

Contact us

Advice: Free financial advice is available by emailing NZAdvice@mercer.com
Online: Update your details, review your investment option or check your balance online here.
Chat: Talk to Elo the Chatbot, available 24/7
Email:  KiwiSaver@mercer.com
Helpline: Call 0508 637 237 (from overseas: +61 3 8687 1886), available between 9am to 7pm from Monday to Friday.

Got questions?

We’ve got them covered. Find all the answers on our FAQ page or call our Helpline team on 0800 755 560.

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Mercer is a KiwiSaver provider you can trust to manage your KiwiSaver money. Our team of investment experts search the globe to find some of the best investments to help maximise your returns and we invest responsibly. Mercer’s KiwiSaver scheme has achieved a Platinum rating for the 6th consecutive year by an independent research agency, SuperRatings for delivering value for money to our KiwiSaver customers and we are proud to be recognised for our investment performance and commitment to helping Kiwis get ahead financially.

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Staying ahead

Our team of experts search the globe to deliver diverse investments right here in New Zealand, helping to maximise KiwiSaver returns.