Whether you’re new to KiwiSaver or transferring from another KiwiSaver provider, it’s easy to sign up and no switching fees are charged by Mercer. You can apply online, or download the product disclosure statement, complete the application form at the back and post it to us. You will need your IRD number and identification details (driver licence or passport). It takes less than 5 minutes and we’ll do the rest on your behalf.

Your KiwiSaver account is designed to help you boost your standard of living in retirement and you can access your KiwiSaver savings once you reach the qualifying age for New Zealand Super, currently age 65. You can also withdraw some of your KiwiSaver savings to assist with serious illness, significant financial hardship or buying your first home.

If you are considering accessing some of your KiwiSaver money to assist with financial hardship, it is important to remember that this decision can have a significant impact on your future savings. If you believe you have exhausted all other financial assistance options available to you and would still like to apply, please contact us in the first instance by emailing KiwiSaverEarlyRelease@mercer.com or calling 0508 637 237.

Whether you’re an aggressive investor with an appetite for risk, the type who likes to play it safe or somewhere in between, we’ve got an investment option for you. The Mercer KiwiSaver scheme offers the choice of seven different investment options – from 100% Cash to 100% Shares – so you can select the option/s that best meets your investment needs. At varying ages and stages of life, you will be better off with different KiwiSaver investment options. If you haven’t taken a risk quiz, we recommend that you take our risk quiz to check if your attitude to risk, financial goals and timeframe best matches your current investment option. Mercer KiwiSaver scheme members can review their investment option by calling us on 0800 755 560, emailing KiwiSaver@mercer.com or signing in to their online account.

If you’re not sure about your investment decision, speak to one of our financial advisers (it’s free!) by calling 0508 637 237 or requesting a call back online.

The decision to switch your investment option will depend on the timeframe for your KiwiSaver plan and we recommend you stick to this investment strategy; however, some possible exceptions include if your situation and/or financial circumstances have significantly changed. For example, if you want to use your KiwiSaver savings to buy your first home in the short term, then you will want to ensure the risk you are taking is in line with your relevant timeframes and the Conservative option may be appropriate.

Members of KiwiSaver schemes may be able to withdraw their savings (except for $1,000 and any funds transferred in from an Australian Complying Superannuation Scheme) to put towards buying their first home. To qualify, you have to be a member of a KiwiSaver scheme (or complying scheme) for three or more years and you must be buying your first property in New Zealand, to live in, not as an investment property.

To apply, Mercer KiwiSaver scheme members need to complete a First Home Withdrawal application form and post it to Mercer, along with all required supporting documents. Mercer will require a minimum of 10 working days from receipt of the fully completed form in order to process your application. Read our KiwiSaver first home withdrawal guide for more information.

Contributions to your KiwiSaver account can come from you, your employer and the Government. If you are working, be sure to tell your employer you have a KiwiSaver account. Then you can choose to contribute 3%, 4%, 6%, 8% or 10% of your before tax salary or wages into your KiwiSaver account. Your employer has to contribute at least 3% (providing you are contributing at least 3% from your pay). Whatever rate you choose, the money will come out straight from your pay. The employer contribution does not apply to those who are self-employed.

If you have any other savings you would like to invest, it’s easy to top up your KiwiSaver account using online banking (search for Mercer KiwiSaver scheme as new payee). Reviewing your contributions annually or as your financial circumstances change is a good idea to ensure you are on track to meet your financial goals. More information about contributions can be found here.

The Government will contribute 50 cents for every dollar you contribute to your KiwiSaver account, up to a maximum of $521.43 every year and you need to have contributed at least $1,042.86 to your KiwiSaver account during the year between 1 July and 30 June (eligibility criteria apply). Generally, you should receive the maximum amount from the Government if you’ve been a KiwiSaver member for the full year, earn over $35,000 per annum and contributed at least 3% from your before-tax salary or wages.

Mercer’s Retirement Income Simulator online tool enables you to see what your KiwiSaver account balance will look like at retirement. This tool is capable of simulating the potential impact that changes to contribution rates, investment options and the time of your retirement withdrawal could have on your future savings. If you find your projected savings are less than ideal, please call us on 0508 637 237 or email NZadvice@mercer.com to speak to one of our financial advisers.

The fees you pay vary depending on the investment option(s) you invest in. Fees are deducted from your investments and you may be charged other fees on an individual basis for investor-specific decisions or actions. The dollar based administration fee is $27 per annum and the same administration fee applies even if you choose more than one investment fund. If you are under 18 years of age or have a balance of less than $1,000, we will not charge you the administration fee. Find out more about our fees here.

Mercer is a “manager of managers” and we employ an array of what we believe are some of the best active managers around the world to provide the most diverse KiwiSaver options to the New Zealand market. We believe these managers are best placed to navigate and take advantage of the opportunities created in the current market environment. As always, we look after our customer’s KiwiSaver money by keeping a close eye on local and global risks. In the face of this, time-tested investing principles still apply: know your risk tolerance, diversify your exposures and be prepared for the long haul. Furthermore, Mercer invests responsibly and all of the Mercer KiwiSaver scheme funds have been certified by Responsible Investment Association Australasia (RIAA)¹. We believe a responsible investment approach is more likely to create and preserve long-term value.

¹ The Responsible Investment Certification Program does not constitute financial product advice. Neither the Certification Symbol nor RIAA recommends to any person that any financial product is a suitable investment or that returns are guaranteed. Appropriate professional advice should be sought prior to making an investment decision. RIAA does not hold an Australian Financial Services Licence.